Privacy Policy

This Privacy Policy explains how Stitch Artisan processes personal data when you use the website, contact us, request a project, or interact with our workshop services in São Vicente, Brazil.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

User Rights

Your Rights

Subject to legal limits, users may request access to their data, correction of incomplete or inaccurate information, deletion where applicable, restriction of certain processing, or confirmation of how their data is used. Some records may need to be retained for legal, accounting, or operational reasons.

Available rights depend on the applicable law and the nature of the request.

Requests

How to Make a Request

To exercise a privacy right, users should submit a clear request using the contact details in this policy and describe the data or activity involved. We may ask for information needed to confirm identity and to locate the relevant records before responding.

Requests are handled after reasonable verification to protect privacy and prevent unauthorized disclosure.

Data Retention

We keep personal data only for as long as needed for the relevant purpose, including project handling, accounting, recordkeeping, dispute resolution, and legal compliance. When data is no longer required, we delete it or anonymize it where appropriate.

Retention is based on the purpose of collection, legal obligations, and the need to resolve service matters.

Policy Updates

If we make material changes to this policy, we will update the page and may provide additional notice where appropriate. Continued use of the site after an update means the revised policy will apply to future processing.

We review this policy when our practices or legal obligations change, and the revised version applies from its stated effective date.

Email contact

feedback@helmetgummilksail.click

Telephone contact

+55 11 96087-3887

Postal address

Rua Frei Gaspar, 735, 11310-061, São Vicente

Privacy inquiries

Contact Page

01Data Collected

Data We Collect

We may collect identification and contact details, project inquiry information, garment and material details shared for assessment, communication records, booking and visit information, payment-related records, and technical data such as device, browser, and usage information. Where users submit images or descriptions of garments, we process that content to review feasibility, scope, and fit limitations.

The categories of data collected depend on how users interact with the site and services.

02Collection Sources

Sources of Data

We receive data directly from users through contact form submissions, email, phone calls, workshop visits, and project consultations. We also collect limited technical information through website interactions and may receive operational records from payment or communication tools used to manage requests and collections.

Information comes mainly from users, and some technical data is generated automatically during site use.

03Cookie Types

Types of Cookies

We may use essential cookies to support site operation, security, and form submission. We may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. Cookie categories may vary depending on the features enabled on the site.

Cookie use is limited to standard operational and measurement purposes.

04Cookie Controls

Cookie Controls

Users can manage cookies through their browser settings and, where available, through on-site preference controls. Essential cookies may be needed for basic site operation, security, and form handling. Disabling certain cookies may reduce functionality or prevent some features from working as intended.

Browser settings and related controls can limit non-essential cookies, but some site functions may be affected.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare consultations and quotes, manage approvals and project progress, arrange bookings and collections, process payments, maintain records, improve site performance, and meet legal and accounting obligations. We may also use data to communicate about a request or service issue and to support security and fraud prevention.

Processing is limited to the business and operational purposes described here.

02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, record management, payment processing, and related operational tasks. These parties are expected to use the data only for the services they provide and to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the data needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal processes. We may also share data where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of users, the business, or others.

Legal disclosures are limited to what is necessary for compliance or defense of rights.